Details

Common technical problem handling

Categories:Service Support
Author:
Origin:
Time of issue:2017-11-14
Views:14

(Summary description)Instrument testing principles and application scenario training, free software upgrade services, differentiated customization services, and overall customization services

Common technical problem handling

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Common technical problem handling

(Summary description)Instrument testing principles and application scenario training, free software upgrade services, differentiated customization services, and overall customization services

Categories:Service Support
Author:
Origin:
Time of issue:2017-11-14
Views:14

Information

1. Instrument testing principles and application scenarios training

After the initial installation and commissioning of the equipment, technical training is carried out for equipment users. The specific content includes test principles, operating procedures, data analysis, precautions, application cases, etc., to open up the technical channel between users and equipment, and quickly establish users and equipment The connection between them allows users to use the equipment with a full understanding of the equipment to ensure the safety and effectiveness of the experiment.

2. Free software upgrade service

The equipment operating software will be updated regularly according to the opinions put forward by customers in use, to achieve more comprehensive functions, more convenient operation, and more convenient use. After the software update is released, the existing customers will be updated and trained free of charge for the software, serving all Customers, to maximize customer satisfaction.

3. Differentiated customized services

On the basis of the company's existing equipment, if customers have special requirements for the local structure and performance of the equipment, they can provide differentiated customized services according to their actual needs. For example, changing the clamping method of the sample, and having special requirements for the test range, etc., according to different requirements, we can provide differentiated customized services.

4. Overall customization service

The company has accumulated a lot of resources and experience in instrument development, including structure development, hardware development, software development, system integration, etc. In response to customer requirements, we can provide overall customized services to solve the problems that customers encounter in self-built systems.

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